Cambridge Access Centre

With excellent accessible facilities, ample onsite parking, the latest assistive technology and a team of trained and experienced assessors, the Centre is ideally equipped for providing assessments for students who have applied for grants to meet the extra costs of study arising from a disability.

Within the Centre an extensive stock of ICT and assistive technology is available for evaluation and assessment including desktop and laptop PCs, Apple Mac computers, printers, scanners, CCTVs, posture aids, alternative keyboards, mouse alternatives, mind mapping software, text to speech systems, voice recognition, and many other adaptive and supportive applications and programmes.

All of our assessors has proven experience of conducting assessments over a broad range of disability.

Each assessor has a particular area of expertise in addition to considerable experience assessing and supporting students with SpLD and the team benefits from these complementary skills.

Please access our Google Maps marker to find us and for getting directions. If you are travelling from the station or another part of Cambridge to attend your assessment, why not jump into a taxi? We will be more than happy to reimburse the cost!

Cambridge Access Centre Complaints Procedure

Cambridge Access Centre aims to provide a high quality service, from your first contact with us, throughout your assessment and in any follow-up that is necessary following your assessment. We expect the highest standards of conduct from our staff.

• If a problem does arise, we will treat the complaint seriously, quickly, and fairly.
• We treat as a complaint any clear expression of dissatisfaction relating to our services which calls for a response.
• We will respond in the appropriate way, with a detailed response outlining, where necessary, the actions we will be taking.
• We will respond to complaints within 10 working days from the date complain is made.
• We send anonymous feedback forms to all our clients. We would be very grateful if you could complete and return these, as they help us refine the services we offer.

How to make a complaint?

You can make a complaint in writing, by fax, by email, by telephone or in person. If you are writing, faxing or emailing your complaint, please provide your telephone number if a response by telephone would be convenient. If you are emailing, please state if a reply by email is required and, if not, please provide a full postal address.

Your complaint should be addressed to the Centre Manager at the following address:
David Austen
Centre Manager
Cambridge Access Centre
7 Orwell House Cowley Road
Cambridge CB4 0PP
Tel/Fax: 01223 223701
Email:Info@cambridgeaccesscentre.com

Complaining to someone else

If you feel that we have not dealt with your complaint appropriately you should contact the Quality Assurance Group:
DSA-QAG Central Administration Unit
Centrum House,
Second Floor
38 Queen Street Glasgow
G1 3DX
Tel: 0141 548 8006
Email: Administration@dsa-qag.org.uk